Privacy Policy
Last updated: 6 July 2026
1. What We Collect
To provide the Service, we process the information your church enters, which may include member names, contact details, attendance records, and financial/giving records, as well as account information for the administrators who log in.
2. How It's Used
Data is used solely to operate the Service for your church: generating reports, tracking attendance and giving, sending the notifications your church configures (e.g. pastoral reminders, absentee alerts), and processing payments for your subscription.
3. Storage & Security
Data is stored on reputable, secure cloud infrastructure with encryption in transit. Each church's data is kept in a separate, access-controlled data space — no church can see another church's data.
4. Third-Party Processors
We use trusted third-party services to operate the platform: email delivery (for notifications and reminders) and payment processors (Yoco, Ozow, and/or PayJustNow) to handle subscription payments. These providers only receive the information necessary to perform their function.
5. Data Retention
Data is retained for as long as your subscription is active, and for a reasonable period afterward in case you wish to reactivate. Audit log records required for compliance purposes are retained for 7 years. Data is never deleted automatically due to non-payment alone.
6. Your Rights
Under POPIA, individuals whose information is processed through the Service have the right to request access to, correction of, or deletion of their personal information, subject to our churches' record-keeping obligations. Requests should be directed to your church administrator, or to us directly using the contact details below.
7. Information Officer
Our designated contact for privacy and POPIA-related matters is Moses Narainsamy, reachable at info@mychurchexperience.co.za.